TERMS & CONDITIONS
CHECK-IN AND CHECK-OUT POLICIES
Check-in:
3:00 PM
Check-out:
11:00 AM
PROPERTY AND CANCELLATION POLICIES
Non-refundable Rate
If you cancel, modify the booking, or don't show up, the fee will be the total price of the reservation. No exceptions are allowed.
Standard Rate
You may cancel free of charge until 14 days before arrival. The deposit will then be reimbursed to you.
If you cancel or modify the booking in the 14 days before arrival, the cancellation fee will be the total price of the reservation. If you don't show up, the no-show fee will be the total price of the reservation.
WEBSITE EDITOR
Le Bellevue
94 rue de Ménilmontant
75020 Paris
GENERAL CONDITIONS
ARTICLE 1 - DEFINITION
a) "THE HOTEL" means SAS Le Bellevue, which operates the aparthotel in which the SERVICES are provided.
b) "THE CLIENT" means the contracting party of the SERVICE PROVIDER, whether said CLIENT acts directly in its own name or as a principal.
d) "TRAVELERS" means the CLIENT or its employees, guests, and employees of the CLIENT's subsidiaries.
e) "PARTIES" means the parties to the CONTRAT, i.e., the SERVICE PROVIDER and the CLIENT.
f) "SERVICES" means any room rental (studio or apartment).
g) "CONTRACT" means the General Terms and Conditions of Sale, the Special Conditions, and any annexes.
ARTICLE 2 - PURPOSE
The HOTEL undertakes to rent hotel rooms (studios and apartments) to the CLIENT for a specific and limited period.
ARTICLE 3 - CONCLUSION OF THE CONTRACT - EFFECTIVE DATE AND DURATION
Reservations made by the CLIENT are made via the electronic reservation form available online on our reservation platform. The reservation is deemed to be completed upon receipt of the reservation form. The CLIENT undertakes, prior to any reservation, to complete the information requested on the form or reservation request. The CLIENT attests to the truthfulness and accuracy of the information provided. After the final selection of the services to be reserved, the reservation process includes, in particular, entering the credit card details in the event of a guarantee or prepayment request, reviewing and accepting the general terms and conditions of sale and the terms and conditions of sale for the reserved rate before confirming the reservation, and finally, the CLIENT's confirmation of the reservation.
The SERVICES begin on the effective date defined in the Special Conditions.
The duration of this CONTRACT will also be specified in the Special Conditions.
ARTICLE 4 - CONFIDENTIALITY
The terms and conditions governing this CONTRACT will remain confidential between the CLIENT and the HOTEL.
ARTICLE 5 - RESERVATION AND BILLING
a) The CLIENT chooses the services presented on our reservation platform. They acknowledge having read the nature, destination, and reservation terms of the services available on our reservation platform and having requested and obtained the necessary and/or additional information to make their reservation with full knowledge of the facts. The CLIENT is solely responsible for their choice of services and their suitability for their needs, and we cannot be held liable in this regard. The reservation is deemed accepted by the CLIENT at the end of the reservation process.
b) In the case of room reservations: rooms are made available to the CLIENT from 3:00 p.m., subject to availability, and must be vacated by 11:00 a.m. on the day of departure. Exceeding this deadline may result in the invoicing of an additional night at the public rate displayed in the HOTEL.
c) Our reservation platform acknowledges receipt of the CLIENT's reservation by promptly sending an email. In the case of online reservations, the email acknowledgment of the reservation summarizes the contract offer, the reserved services, the prices, the sales conditions relating to the selected rate, accepted by the CLIENT, the date of the reservation, information relating to after-sales service, as well as the address of the seller's establishment to which the CLIENT can submit complaints.
d) The list of TRAVELERS must be sent directly to the HOTEL management no later than 10 days before the TRAVELERS' arrival.
e) The CLIENT's business name must be clearly stated and fully specified on the invoice for names consisting of initials.
f) The price invoiced to the CLIENT corresponds to the price agreed upon on the date the CONTRACT was entered into, plus the cost of any additional services consumed on-site. Rates are expressed in the currency stipulated in the CONTRACT. If the debit is made to the establishment in a currency other than that confirmed in the reservation, the exchange rate fees are the CLIENT's responsibility. All reservations, regardless of their origin, are payable in the establishment's local currency, unless otherwise stated on-site. Rates may be modified without prior notice in the event of legislative and/or regulatory changes that may result in price variations, such as changes in applicable VAT, the introduction of new taxes, etc.
ARTICLE 6 - PAYMENT
a) The CLIENT shall pay, as a deposit, the amount stipulated in the Special Conditions, on the day the CONTRACT is concluded and the balance of the amounts due in accordance with the schedule defined in the Special Conditions.
b) Payment of extras and additional services requested individually by one or more TRAVELERS will be paid by the TRAVELERS at the HOTEL reception desk before their departure.
c) The CLIENT guarantees to the HOTEL that the TRAVELERS will pay the SERVICES and undertakes to pay the corresponding invoices if they have not been paid.
d) Any late payment will automatically and without prior notice result in the payment of late payment penalties due the day following the payment date at the legal interest rate plus three (3) points.
In accordance with Article D441-5 of the French Commercial Code, any payment made after the due date shown on the invoice will automatically result in the application of a fixed penalty of €40 for recovery costs, which may be increased to actual costs if they exceed this amount.
e) Deposits paid are refundable or not depending on the reservation cancellation policy. Failure to comply with the payment schedule may result in unilateral termination of the CONTRACT at the initiative of the SERVICE PROVIDER. In the event of late arrival, no refund will be issued by the HOTEL.
ARTICLE 7 - MODIFICATION, TERMINATION, AND CANCELLATION
Cancellation requests, for all or part of the initial reservation, must be submitted in writing and accepted by the HOTEL management.
Cancellation conditions are defined in the reservation cancellation policy.
The HOTEL management reserves the right to unilaterally terminate, without notice or compensation, any CONTRACT whose purpose or cause is incompatible with the intended purpose of the rented premises.
The management of the HOTEL reserves the right to unilaterally terminate the CONTRACT, without notice or compensation, two (2) days after formal notice has been given without effect, in the absence of payment by the CLIENT of all or part of the deposit.
In the event of cancellation or return of rooms, the HOTEL reserves the right to immediately re-offer the returned or canceled rooms for rental.
The management of the HOTEL is exempt from any liability for the total or partial non-performance of the CONTRACT resulting from an act of God, the actions of a third party, or force majeure as defined by the courts. By express agreement, the following are also considered cases of force majeure: disruptions, strikes, natural disasters, war, riots, fire, and any other natural disaster, even if the conditions of unforeseeability, irresistibility, and externality are not met. Pursuant to Article L.221-28 of the French Consumer Code, the SERVICES offered on the website do not allow the exercise of the right of withdrawal provided for in Articles L.121-21 et seq. of the French Consumer Code regarding distance selling contracts.
ARTICLE 8 - LIABILITY AND INSURANCE FOR DAMAGE, BREAKAGE, AND THEFT
a) The CLIENT undertakes to only invite guests whose behavior is not likely, in any way, to cause harm to the HOTEL. The HOTEL management reserves the right to intervene if necessary. The CLIENT undertakes to ensure that TRAVELERS and their guests comply with all HOTEL guidelines and regulations, as well as the texts relating to the smoking ban. The CLIENT undertakes to ensure that TRAVELERS and/or equipment provided by the CLIENT do not disrupt the operation of the HOTEL.
b) In accordance with current French regulations, the TRAVELER will be asked, before or upon arrival, for a copy of their identity document in order to complete a police report. Any behavior contrary to good morals and public order will result in the establishment asking the TRAVELER to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the TRAVELER accepts and undertakes to comply with said regulations. In the event of non-compliance by the TRAVELER with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the TRAVELER to leave the establishment without any compensation and/or without any refund if payment has already been made.
c) The CLIENT shall be solely liable for any damage, including theft, suffered by materials, belongings, documentation, or equipment not belonging to the HOTEL management and brought onto the premises by the TRAVELERS or the CLIENT for the performance of the CONTRACT.
d) The CLIENT shall be liable for all damage caused by the CLIENT (in particular by the TRAVELERS or their guests) and undertakes, in the event of damage to the premises, to bear the costs of restoring these premises and, where applicable, shall assume any losses pro rata to the costs and loss of revenue related to the immobilization.
e) In the online booking and sales process, the HOTEL shall not be held liable for any damage resulting from the use of the Internet network, such as data loss, intrusion, viruses, service interruption, or other unintentional problems. The same applies to damage resulting from the use of the Wi-Fi or wired Internet network made available to customers by the HOTEL.
f) The HOTEL is a completely non-smoking establishment. Smoking is strictly prohibited within the HOTEL, including the rooms. We reserve the right to charge a €250 surcharge to any guest found smoking in their room and to refuse them access to the HOTEL in the future. We would appreciate it if you would respect the premises, as well as the decor of your room and the common areas. In the event of a problem, the CLIENT will be liable. By booking, you assume full responsibility for all members of your group. Any damage caused by cigarettes, food, drinks, or other causes will be charged to the credit card provided at the time of booking, with a minimum charge of €150.
g) The photographs presented on our booking platform are not contractually binding. Although every effort is made to ensure that the photographs, graphic representations, and text reproduced to illustrate the establishments presented provide as accurate a picture as possible of the services offered, variations may occur between the time of booking and the day of use. The establishment cannot be held responsible for non-fulfillment or improper fulfillment of the reservation in the event of force majeure, due to a third party, or due to the CLIENT, including internet unavailability, inability to access the website, external intrusion, computer viruses, or in the event of prepayment unauthorized by the cardholder's bank. Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for a reason attributable to the CLIENT will result in cancellation of the order at the CLIENT's expense, without prejudice to any civil or criminal action against the latter.
ARTICLE 9 - MISCELLANEOUS
a) It is specified that the HOTEL management does not provide any services related to the transportation of TRAVELERS.
b) In the event of force majeure, the HOTEL management reserves the right to accommodate TRAVELERS in whole or in part in a hotel of an equivalent category for SERVICES of the same nature, with the costs inherent to the transfer remaining the responsibility of the HOTEL management. In this case, the CLIENT or TRAVELERS may not demand payment of any compensation from the HOTEL management.
ARTICLE 10 - RESPECT FOR PRIVACY
The CLIENT is informed, on each personal data collection form, whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, cloudbeds.com, its entities, its partners, and its service providers (and in particular, online payment providers). The CLIENT authorizes cloudbeds.com to share their personal data with third parties provided that such communication is compatible with the performance of the operations incumbent on cloudbeds.com under these general terms and conditions and in accordance with the Customer Charter for the Protection of Personal Data. Particularly when paying online, the CLIENT's bank details must be transmitted by the payment service provider stripe.com to the establishment's bank for the execution of the reservation contract. The CLIENT is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the French Data Protection Act. However, the CLIENT consents to this transfer, which is necessary for the fulfillment of their reservation. Cloudbeds.com / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security and data confidentiality measures for said data transfers.
ARTICLE 11 - EVIDENCE AGREEMENT
The entry of the required banking information, as well as the acceptance of these general terms and conditions and the reservation form or request, constitutes an electronic signature which, between the PARTIES, has the same value as a handwritten signature. The computerized records stored in cloudbeds.com's computer systems will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the PARTIES. The CLIENT is informed that their IP address is recorded at the time of booking.
ARTICLE 12 – COMPLAINTS
Any dispute or complaint by the CLIENT may only be taken into account if it is made in writing, by registered letter with acknowledgment of receipt, and addressed to the HOTEL management within a maximum of eight (8) business days (excluding Saturdays and Sundays) from the TRAVELERS' departure date.
The postal address is: Le Bellevue, 94 rue de Ménilmontant, 75020 Paris.
The email address is lebellevue20@gmail.com.
The HOTEL will endeavor to handle this complaint as best as possible and reach a resolution to the dispute in accordance with the interests of both PARTIES. In the absence of an amicable settlement of the dispute, the CLIENT may contact the Tourism and Travel Mediator at the following address:
MTV Tourism and Travel Mediator
BP 80 303
75823 Paris CEDEX
For more information on the Tourism and Travel Mediator, the customer can visit their website: www.mtv.travel/.
ARTICLE 13 – JURISDICTION
In the event of a dispute arising from the interpretation or execution of this CONTRACT, and in the absence of an amicable agreement, the PARTIES decide that the dispute is governed by French law and assign exclusive jurisdiction to the Commercial Court of Paris, the location of the HOTEL’s registered office.
